Grooming Lounge carries the highest-quality men's grooming goods, but we understand that sometimes products just don't "fit" or meet a specific expectation. In such a case, we've developed some return policies that are pretty fair and simple. Please take a moment to review our policies below.
These may be returned within 60 days of the date of purchase for a full refund to the method of payment. Product must be returned only in new, unused condition, in the original packaging, same condition as sold, with tamper-proof seals unbroken, if present, and with all literature and factory seals in place.
We offer a no-questions-asked, 100% money-back guarantee on our own products within 60 days. Just e-mail us and we’ll provide an instant store credit to try something else. That’s right, you don’t even have to send anything back! You must have an account with us to receive the store credit.
We do not take returns on any used products. Body hair tools cannot be returned once removed from their original packaging. Sorry, we gotta’ keep the lights on guys. Send us an e-mail prior to ordering and we're happy to help you choose the best product for your grooming needs – we know grooming can be tricky.
If there’s any problem with your order that stems from a mix-up/damage on our end, contact us and we'll send a pre-paid return slip along with the necessary items -- or an e-return slip to your inbox.
Guests can return products (please bring web order information) directly to our physical shop, but no exchanges/refunds can take place at the time of visit. The stores will return said products to our Returns Department and we'll be in touch shortly to properly process.
Send us an e-mail to info@groominglounge.com including your name, order # and the challenge we're facing. From there, we'll do one of the following...
1. SEND AN E-RETURN SLIP - We will create an E-Return Label – send it to your inbox – and all you need to do is send the return back to us. We will deduct a $7.49 Processing Fee from the refund/store credit for the return shipping.
2.SAY SEND AWAY YOURSELF: If you prefer to return the item using your own label/method, send it to the address below (or drop in store) without a Processing Fee.